Frequently Asked Questions
Find answers to common questions about our products and services
We are a small business dedicated to helping families purchase name-brand couches at affordable prices while providing high-quality customer service. There's no need to deal with multiple departments—just one point of contact, and we're here to help. We treat every customer with care and attention because, to us, our customers are family.
Our outlet couches may include new (open box), floor models, refurbished pieces, or customer returns. Because of this, items may have minor imperfections. This is how we are able to offer significant savings compared to retail prices.
Yes. In addition to our outlet inventory, we offer brand new, special-order couches. Our team can help you find options based on your style, space, and budget.
Warranty coverage depends on the item. Outlet products are sold as-is, which is reflected in their discounted pricing. Brand new, orderable couches include a 1-year limited manufacturer warranty.
Delivery is not included in the listed price. Delivery fees are based on distance, and our rates are competitive with other delivery services. Customers are also welcome to pick up their purchases at no cost.
No. At this time, we only offer delivery within Connecticut and parts of Westchester County.
If the item is in stock with our supplier, the order is placed the same day as purchase. Delivery to our location typically takes approximately 2 weeks.
Outlet items are not available for special order. These pieces come directly from retailers and are received as overstock, open box, floor models, or customer returns. Availability is limited, and once an item is sold, it cannot be reordered.
Our inventory is constantly changing. We receive new shipments regularly, and approximately every two weeks you can expect to see a different selection in our showroom.
Outlet items: All outlet sales are final. No returns, refunds, or exchanges are permitted. Brand new items: All sales are final. Exchanges are not permitted. If delivery is scheduled and refused at the time of delivery, the delivery fee is non-refundable. For customer pickups, return requests must be made within 48 hours of pickup. Approved returns are subject to a 30% restocking fee and inspection of the item. The item must be returned in its original condition. Any damage, misuse, or condition beyond normal wear may result in additional charges beyond the 30% restocking fee or denial of the return at our discretion. All return determinations are made solely at the discretion of The Couch House.
No. Once a purchase is completed, we do not offer exchanges. All sales are final.
We do not offer exchanges on previous purchases. All sales are final. However, we would be happy to help you find a new couch for your new space.
Yes. We are a licensed business and comply with all state and federal tax requirements. Sales tax applies to all purchases, regardless of payment method. The only exception is with a valid tax-exempt form.
If the couch has not been marked as shipped by the carrier, we will do our best to cancel the order at no cost. If the couch has already been processed, loaded, or prepared for shipment, the order may still be canceled but will be subject to a 10% restocking fee.